Quick answer:

Find your vehicle paint code so we can match it exactly. The code is usually on a sticker inside the driver door jamb, glove box, trunk lid, or engine bay. If you can not find the code, you can search by make, model, and year or tell us where you looked and we will help locate it. The paint code is usually a mix of numbers and letters that identify your exact color. If your car was repainted or the code is missing, we can still help. Send us photos of your vehicle or a mailed paint sample, and our color specialists can hand match it to your finish.

Other customers have also asked:

• Where do I find my car’s paint code?
• How can I tell what color my car is?
• I can’t find my paint code, what should I do?
• What if my car was repainted and I don’t have the code?
• Can you match my paint without the code?

For more information about finding your paint code or matching a repainted vehicle, visit: How to Find Your Vehicle’s Color Code

Quick answer: Always test on a hidden glossy area first. If it does not match, send us photos so we can review and recommend a remix, replacement, or hand match. Paint can look lighter or darker until it fully dries, so wait until it is dry before comparing. Lighting and viewing angle also make a difference, especially on metallic colors. If your car has faded clear coat or previous repairs, a physical hand match is usually the best way to get the perfect result. Other customers have also asked: Why does my paint look too light or too dark? The color doesn’t match my car, what now? My paint dried a different shade, is that normal? Can you fix a paint that doesn’t match? How do I get a better match if my car has faded paint? For more information about what to do when your test area does not match, visit: What to Do If Your Test Paint Does Not Match

Quick answer: Go to our contact form and include your order number and any photos that help explain the issue. We usually reply within one business day.

Other customers have also asked: How do I reach customer service?
The fastest way is to use our contact form .

What’s the best way to contact PaintScratch?
Our contact form works the best.

Can I email or call about my order? Again please fill out our contact form.

How soon will someone respond?
In most cases, we will contact you on the same day.

Who should I talk to about a paint problem?
All PaintScratch staff are capable of answering your questions. For more information about contacting our support team and what details to include, visit PaintScratch Customer Support

Quick answer: Upload clear photos and a short note explaining the issue so our paint techs can review and fix it fast. You do not need to send anything back before we look at your photos. Once we see the issue, we will suggest the best solution: a remix, replacement, refund, or hand match. Our goal is always to make sure you get a color that looks right on your vehicle. Other customers have also asked: My order looks wrong, what should I do? The paint isn’t right, can I get a replacement? How do I start a refund or return? Do I need to ship the paint back? How long does it take to fix an order issue? For more information about starting a replacement or refund request, visit: How to Request a Replacement or Refund

Quick answer: Contact us right away. Changes are possible only before mixing starts. Once mixing begins, we can not change the color formula since it is custom-made. However, if your order is still being processed, we can usually fix small things like a typo in your address or a missing apartment number. Always include your order number when you reach out so we can find it quickly. Other customers have also asked: How do I cancel my order? Can I update my shipping address? I picked the wrong color, can I fix it? What if I change my mind after ordering? Can I stop the order if it hasn’t shipped yet? For more information about changing or canceling an order, visit: Changing or Canceling a PaintScratch Order

Quick answer: Most custom-mixed orders ship within 3 to 5 business days after mixing. Delivery time depends on your chosen shipping method. Every order is made from scratch based on your color code, so production takes a few days. You will get an email with tracking information once it ships. If you need it faster, check the expedited shipping options at checkout or contact us to see what is possible. Other customers have also asked: When will my paint order arrive? How long does it take to mix and ship my paint? What’s the average delivery time? Can I get faster shipping? Why hasn’t my paint shipped yet? For more information about production times and delivery options, visit: PaintScratch Order Processing and Shipping Times

Quick answer: Let it dry, then lightly sand and polish if needed to blend with the surrounding finish. Always test the color first on a hidden spot to confirm the match and gloss. After the final coat has fully cured, you can use very fine wet sandpaper and a soft polishing compound to smooth and shine the repair. Take your time. The thinner and smoother your coats, the easier the blend will be. Other customers have also asked: How can I make my repair spot less noticeable? How do I make the new paint match the old paint? Can I polish after touch-up painting? What grit sandpaper should I use? How do I blend metallic paint repairs? For more information about blending and finishing touch-ups, visit: Blending and Polishing Touch-Up Paint for a Seamless Finish

Quick answer: Clean and prep the area, apply several thin coats, and finish with clear coat for protection and shine. If bare metal or plastic is showing, use primer before applying color. Allow each coat to dry fully before adding the next one. Several light coats will blend much better than one heavy coat. After applying the clear coat, wait a few days before polishing or waxing so the paint can harden completely. Other customers have also asked: How do I use the touch-up paint I bought? What steps should I follow to apply the paint? Do I need primer before painting? How many coats should I apply? How long should I wait between coats? For more information about prep and application steps, visit: How to Apply Automotive Touch-Up Paint