Quick answer: Go to our contact form and include your order number and any photos that help explain the issue. We usually reply within one business day.

Other customers have also asked: How do I reach customer service?
The fastest way is to use our contact form .

What’s the best way to contact PaintScratch?
Our contact form works the best.

Can I email or call about my order? Again please fill out our contact form.

How soon will someone respond?
In most cases, we will contact you on the same day.

Who should I talk to about a paint problem?
All PaintScratch staff are capable of answering your questions. For more information about contacting our support team and what details to include, visit PaintScratch Customer Support

Quick answer: Upload clear photos and a short note explaining the issue so our paint techs can review and fix it fast. You do not need to send anything back before we look at your photos. Once we see the issue, we will suggest the best solution: a remix, replacement, refund, or hand match. Our goal is always to make sure you get a color that looks right on your vehicle. Other customers have also asked: My order looks wrong, what should I do? The paint isn’t right, can I get a replacement? How do I start a refund or return? Do I need to ship the paint back? How long does it take to fix an order issue? For more information about starting a replacement or refund request, visit: How to Request a Replacement or Refund