Quick answer: Contact us right away. Changes are possible only before mixing starts. Once mixing begins, we can not change the color formula since it is custom-made. However, if your order is still being processed, we can usually fix small things like a typo in your address or a missing apartment number. Always include your order number when you reach out so we can find it quickly. Other customers have also asked: How do I cancel my order? Can I update my shipping address? I picked the wrong color, can I fix it? What if I change my mind after ordering? Can I stop the order if it hasn’t shipped yet? For more information about changing or canceling an order, visit: Changing or Canceling a PaintScratch Order

Quick answer: Most custom-mixed orders ship within 3 to 5 business days after mixing. Delivery time depends on your chosen shipping method. Every order is made from scratch based on your color code, so production takes a few days. You will get an email with tracking information once it ships. If you need it faster, check the expedited shipping options at checkout or contact us to see what is possible. Other customers have also asked: When will my paint order arrive? How long does it take to mix and ship my paint? What’s the average delivery time? Can I get faster shipping? Why hasn’t my paint shipped yet? For more information about production times and delivery options, visit: PaintScratch Order Processing and Shipping Times